Effective Date: October 23, 2026
Published and operated by PRO-TEHNA d.o.o.
Official Website: www.pro-tehna.com
These Terms of Service constitute a legally binding agreement between you, the user and purchaser of gardening supplies on our platform, and PRO-TEHNA d.o.o. (referred to as “we”, “us”, “our” in these terms). By accessing, browsing, creating an account, or completing any purchase on our www.pro-tehna.com e-commerce platform, you fully acknowledge that you have carefully read, understood, and agreed to be bound by every clause outlined in this document, including all supplementary policies referenced within these terms. If you do not agree to any part of these Terms of Service, you must immediately cease all access to our website and discontinue using any of our services.
1. Scope of Application and Eligibility
These Terms of Service apply to all forms of access and use of our platform, including browsing our full catalog of gardening products such as our Ergonomic Long Handle Garden Trowel, Galvanized Steel Long Spout Watering Can, Graduated Measuring Stainless Steel Transplanter Shovel, Heavy Duty Aluminum Garden Trowel, and the complete collection of other gardening tools we offer. This agreement covers all account registration activities, order placements, payment processing, customer service communications, returns, shipping arrangements, and all other interactions you conduct with our platform.
By using our services, you confirm that you have full civil behavioral capacity as defined by applicable Croatian and European Union civil laws, and that you are legally eligible to enter into a binding purchase contract under these rules. If you are accessing our platform on behalf of a business entity, you confirm that you hold full legal authorization to bind that entity to these terms, and both you and the represented entity will take joint and several responsibility for any breach of these terms. You also warrant that you are not listed on any trade restriction, economic sanction, or denied party list maintained by the Republic of Croatia, the European Union, or any other relevant competent authority, and that you will not use our platform to conduct any activities that violate international trade regulatory requirements.
2. Definition of Key Terms
To ensure full clarity for all users, the following terms carry the explicitly stated meanings below for the entirety of this agreement:
- Platform: Refers to our official website www.pro-tehna.com, all associated mobile-optimized versions, official mobile applications, and all related sub-domains, infrastructure, and service portals we operate to deliver our e-commerce functions.
- Products: All tangible gardening goods listed for sale on our platform, including all hand trowels, watering cans, plant labels, sprayers, and any other outdoor care supplies we add to our catalog from time to time, as well as any associated after-sales services we provide for these goods.
- User Account: The personalized registered profile you create on our platform, which stores your order history, saved shipping addresses, payment preferences, and other authorized personal information, allowing you to access exclusive member services on our website.
- Transaction: The complete contractual process between you and us that commences when you submit a formal order on our platform, and concludes when the full product delivery flow and any applicable after-sales procedures are fully completed.
- Supplementary Policies: Collectively refers to our separately published Privacy Policy, Shipping Policy, Refund and Returns Policy, and all other official guidelines, announcements, and operational rules we release on our website, which are fully integrated into these Terms of Service as non-separable components with the same legal binding force as the main text of this agreement.
3. User Account Registration and Management
When you complete the full account registration process on our website by following the on-screen prompts, submitting the required information, and explicitly confirming your consent to these Terms of Service, you will be granted a valid user account with full access to all member-only functions of our platform. You agree to provide true, accurate, complete, and up-to-date personal information during the registration process, including your legal full name, valid contact email, accurate phone number, and correct billing address. If any of your registered information changes in the future, you will promptly update the relevant content in your account settings, so that we can always contact you in a timely manner regarding updates to your order status, product recall notifications, or other critical service communications.
You are fully responsible for maintaining the security of your account login credentials, including your account password, and all activities conducted under your account will be deemed to be initiated by you personally. You must not share, rent, sell, or transfer your account access rights to any third party without our explicit written approval. If you discover any unauthorized use of your account, or any other security breach related to your account, you must immediately notify our customer support team, and we will assist you with account protection measures including login credential reset and abnormal order review to prevent potential losses. We reserve the right to temporarily suspend or permanently restrict access to any account that submits falsified registration information, engages in abnormal bulk order behavior, or violates any clause of these Terms of Service, in order to protect the security of our entire platform ecosystem and the legitimate rights of other users.
We strictly comply with the General Data Protection Regulation and the Croatian Personal Data Protection Act in all processing activities related to your account information, and we will never disclose, sell, or share your personal information to unrelated third parties without your explicit separate written consent, as detailed further in our published Privacy Policy.
4. Order Placement, Payment and Product Pricing
When you submit an order on our platform, you confirm that all information you entered for the order, including the selected product specifications, shipping address, and contact details, is completely accurate and error-free. After you submit your order, we will send an automatic order confirmation email to your registered email address, which records all details of your selected products, total order amount, and expected shipping timeline. This confirmation email does not constitute a formal acceptance of your order by us, and we reserve the right to verify the authenticity of the order, the validity of your payment method, and the availability of the ordered inventory before we formally confirm the formation of the purchase contract.
All product prices displayed on our www.pro-tehna.com website are denominated in Euros, and are inclusive of applicable European Union VAT for orders delivered within the EU territory, unless explicitly marked otherwise on the corresponding product detail page. We take all reasonable measures to ensure that all product images, specification descriptions, pricing labels, and stock status information displayed on our platform are accurate; however, minor visual differences caused by different screen display settings, or occasional unavoidable typographical errors in product pricing will not be deemed as a material breach of our service obligations. If an ordered product is marked with an obviously incorrect abnormally low price due to a system error after your order is submitted, we will notify you of this situation as soon as possible, and offer you the options to reconfirm the order at the correct official price, or cancel the order for a full unconditional refund, with no additional service fees charged to you.
You agree to settle the full amount of your order through the authorized payment methods supported on our platform. All payment transactions are processed through our industry-standard secure encrypted payment channels, and we will not store your complete sensitive payment card information on our local servers. Once your payment is successfully verified and confirmed, we will proceed to process your order according to the timeline outlined in our published Shipping Policy. We explicitly prohibit any fraudulent payment behavior, and we reserve the right to initiate legal recovery procedures against any user who submits unauthorized or chargeback requests without valid justifications, to recover any economic losses we incur as a result of such improper behavior.
5. Platform Usage Rules and User Conduct Obligations
When accessing and using our www.pro-tehna.com platform, you agree that you will not engage in any of the following prohibited activities:
- Copy, reproduce, distribute, resell, or commercially exploit any of our platform’s original product images, text descriptions, website interface design elements, or other copyrighted content for unauthorized commercial purposes without our explicit written permission. All intellectual property rights including trademarks, patents, copyrights, and other related assets associated with our gardening product designs and platform content are the exclusive property of PRO-TEHNA d.o.o., and no unauthorized party may use them without our prior written authorization.
- Use any automated crawler, spider, scraping tool, or other non-manual program to access our website in bulk, to extract platform data, overload our server infrastructure, or interfere with the normal operation of our e-commerce services.
- Post, upload, or transmit any illegal, defamatory, infringing, obscene, or otherwise inappropriate content through our platform’s comment sections, customer review channels, or messaging systems, including content that violates third-party intellectual property rights, or violates public order and good morals under Croatian law.
- Submit malicious false orders, repeatedly initiate invalid refund requests, or conduct any other behavior that disrupts the normal operation order of our platform and causes unreasonable operational losses to our business.
- Circumvent any access control, geo-restriction, or anti-abuse mechanism deployed on our website to gain unauthorized access to system functions or data that you are not legally permitted to access.
We reserve the right to remove any inappropriate user-generated content we identify on our platform, and issue formal violation warnings to offending users. For users that commit serious repeated violations, we retain the right to permanently ban their accounts, and reserve the right to pursue corresponding legal liabilities for any economic losses caused by their improper conduct.
6. Limited Liability and Disclaimer
To the maximum extent permitted by applicable Croatian and EU laws, we shall take full legal responsibility for compensating for any direct tangible losses you suffer that are directly caused by our verified gross negligence or intentional misconduct in the provision of our platform services. These direct losses include, but are not limited to, situations where we fail to deliver the ordered product after receiving your full payment due to our operational error, or when we cause confirmed property damage to your legal assets due to verified data security breaches that we fail to take reasonable measures to prevent.
We strictly abide by the obligations specified in the EU eCommerce Directive, and we will not unreasonably exempt ourselves from the legal responsibilities we should bear according to law, including the liability for product quality compliance for the gardening tools we sell on our platform, and the statutory responsibility to ensure that our platform network operates stably and securely to support normal transaction activities. All our gardening products come with the standard 2-year EU statutory warranty for consumer goods, covering any inherent manufacturing defects that exist at the time of product delivery.
Under no circumstances shall we be held liable for any indirect, incidental, consequential, punitive, or special damages that exceed the total actual order amount you paid for the corresponding transaction, including but not limited to lost profits, lost business revenue, or other secondary economic losses that are not directly and foreseeably caused by our specific conduct. We also do not assume responsibility for any service interruptions or operational failures caused by force majeure events, including but not limited to natural disasters, extreme weather conditions, official government regulatory actions, network infrastructure failures outside our reasonable control, or other similar unforeseeable, unavoidable events. During a force majeure event, we will make all reasonable efforts to mitigate the impact on your pending transactions, and notify you of expected service delays in a timely manner.
7. Modification of Terms and Policy Updates
As our business operations expand and applicable regulatory requirements are updated, we reserve the right to revise and update the content of these Terms of Service at any time in accordance with the principles of fairness, legality, and transparency. When we make adjustments to these terms, we will publish the updated version on a prominent position on our www.pro-tehna.com website, clearly mark the new effective date, and provide at least 7 days of public notification period before the revised terms formally take effect.
For any material changes to these terms that may significantly affect your existing legitimate rights, we will take additional measures to notify you through formal channels including registered email notification, in-platform pop-up reminders, to ensure that you have sufficient time to review the new clauses before they take effect. Your continued use of our platform services after the effective date of the revised Terms of Service will be deemed as your full acceptance of the updated content. If you do not agree to the revised terms, you have the right to terminate your account, discontinue using our services, and initiate processing for all of your pending valid orders and eligible after-sales requests in accordance with the original terms that were in effect at the time you submitted your orders. We will never arbitrarily modify platform rules to unilaterally reduce our service obligations, or deprive you of your legal rights to modify, terminate, or cancel the service agreement in accordance with the law.
8. Governing Law and Dispute Resolution
These Terms of Service are governed by, and shall be construed and enforced in full accordance with the laws of the Republic of Croatia, excluding its conflict of law principles that would refer the application of law to the jurisdiction of another region. Any dispute, controversy, or claim arising out of or related to these Terms of Service, your use of our platform, or your purchase of products from our store shall first be resolved through friendly negotiation between both parties through our official customer service channels.
If a mutual amicable agreement cannot be reached within 30 days after one party formally submits the dispute request, both parties agree that the exclusive jurisdiction for all such disputes shall fall to the competent local courts located in Zagreb, Republic of Croatia. This dispute resolution clause does not deprive you of any mandatory consumer protection rights you are entitled to under the applicable EU Consumer Rights Directive, which cannot be limited or modified by mutual agreement under normal circumstances.
9. Contact Information
If you have any questions, feedback, or formal requests related to any content of these Terms of Service, you may contact PRO-TEHNA d.o.o. via our official channels at any time:
- Registered Business Address: Maksimirska cesta 64, 10000 Zagreb, Croatia
- Official Support Email: lumiq@pro-tehna.com
- Business Contact Phone: +385 98 968 8384
Our customer service team will respond to your legitimate inquiry within 2 working days during our operating hours of 9:00 to 17:00 Croatian local time on regular business days.