lumiq@pro-tehna.com

+385 98 968 8384

Maksimirska cesta 64, 10000 Zagreb, Croatia

PRO-TEHNA

Privacy Policy

‌Effective Date: October 23, 2026‌

PRO-TEHNA d.o.o. (referred to as “we”, “us”, or “our” in this Privacy Policy) operates the e-commerce website accessible at www.pro-tehna.com, a platform dedicated to providing high-quality gardening tools and related products to customers across regions. We fully recognize the critical importance of your personal information, and we are committed to complying with all applicable data protection laws, including the General Data Protection Regulation (GDPR), the Croatian Personal Data Protection Act, the Chinese Personal Information Protection Law where relevant for cross-border operations, and other global data security regulations, to protect the security, confidentiality, and integrity of your personal information.

This Privacy Policy is designed to help you fully understand how we collect, use, store, share, transfer, and protect your personal information when you browse, access, and make purchases on our website, as well as the full scope of rights you hold regarding your personal data. Please read this document carefully to make informed decisions about your use of our services. If you have any questions, concerns, or requests related to data protection, you can contact us at any time using the contact details provided at the end of this policy.

1. Scope of Application

This Privacy Policy applies to all personal information processing activities conducted by us when you interact with our www.pro-tehna.com website, including but not limited to:

  • Browsing product listings such as our ergonomic garden trowels, galvanized steel watering cans, stainless steel transplanter shovels, and other gardening supplies
  • Creating a user account, placing orders, and completing payment transactions on our platform
  • Submitting inquiries, customer service requests, or feedback to our support team
  • Participating in promotional activities, subscribing to our marketing newsletters, or interacting with other features on our website
  • Accessing our website via desktop, mobile browser, or any other newly developed access channels we may launch in the future

This policy does not apply to the personal information processing practices of third-party platforms, services, or websites that we may link to on our platform, nor does it cover the data processing activities of third-party payment providers, logistics partners, or independent advertisers that we collaborate with. We encourage you to review the separate privacy policies of those third parties before providing any personal information to them.

2. Information We Collect and How We Use It

We strictly adhere to the principles of legality, fairness, transparency, and data minimization when collecting your personal information, and we only collect information that is necessary to deliver our complete e-commerce services to you, for the explicit, specified purposes outlined below:

2.1 Information You Voluntarily Provide to Us

  • ‌Account Registration Information‌: When you create a user account on our website, we collect your full name, email address, phone number, and account password. This information is used to verify your identity, manage your account, and provide you with a personalized shopping experience, including saving your preferred shipping addresses and viewing your historical order records.
  • ‌Transaction and Shipping Information‌: When you place an order for gardening products such as our extended reach garden trowels, long spout watering cans, or reusable wooden plant labels, we collect your full name, shipping address, postal code, contact phone number, and payment related details. This information is processed exclusively to fulfill your order, arrange logistics and delivery, process payment verification, and resolve any after-sales issues related to your purchase. As specified in relevant personal information protection regulations, the necessary personal information for network shopping services includes registration user phone number, consignee name, address, contact number, and payment related information such as payment time, payment amount, and payment channel. If you refuse to provide the necessary information required for order fulfillment, we will not be able to complete the delivery of the products you purchase, but you may still browse the public product listings on our website as a visitor.
  • ‌Customer Service Communication Information‌: When you contact us via email, phone, or online message for inquiries about product specifications, order status, return policies, or other support needs, we collect the content of your messages and our corresponding reply records, to track and resolve your requests efficiently and improve the quality of our customer service.
  • ‌Marketing Preference Information‌: If you voluntarily subscribe to our newsletter, we collect your email address and your stated product preferences, to send you updates on new gardening product launches, promotional offers, and gardening usage tips that match your interests. You may opt out of marketing communications at any time, as explained in subsequent sections of this policy.

2.2 Information We Automatically Collect When You Use Our Website

When you visit www.pro-tehna.com, we automatically collect certain technical information to maintain the stable operation of our website and optimize your shopping experience:

  • Your device information, including the model of the device you use to access our website, operating system version, unique device identifier, browser type and language settings
  • Your log information, including your IP address, access time, pages you viewed on our website, search keywords you entered, product browsing duration, and interaction records with product listings such as our heavy duty aluminum garden trowels or mini bonsai garden trowels
  • Your location information, derived from your IP address, to provide you with region-specific product pricing, shipping option displays, and compliance with local e-commerce regulatory requirements.

We use cookies and similar tracking technologies to collect this information. Cookies are small text files stored on your local device, which help us remember your login status, save your product shopping cart contents, analyze website traffic trends, and provide you with a more personalized browsing experience. You can adjust your browser settings to refuse or delete cookies at any time, but please note that disabling cookies may affect the normal operation of some functions of our shopping website.

We confirm that we will never collect sensitive personal information such as your racial origin, religious beliefs, medical health status, or biometric data without your explicit separate consent, and all data collection activities strictly follow the “minimum necessary” principle, never over-collect information that is not required to provide our services.

3. Sharing, Transfer, and Public Disclosure of Your Personal Information

We will never sell, rent, or trade your personal information to any third parties for their commercial marketing purposes without your explicit separate consent. We only share or transfer your personal information in the following limited scenarios:

  • ‌Sharing with Authorized Service Providers‌: We may share necessary personal information with our trusted third-party partners who assist us in operating our e-commerce business, including logistics and delivery providers to ship your ordered gardening tools to the address you specified, payment processing service providers to complete secure transaction settlement, cloud server providers to store our website data stably, and IT maintenance service providers to maintain the security and normal operation of our website. All these third parties are required to sign strict data processing agreements with us, which mandate that they can only process your personal information in accordance with our explicit instructions, comply with applicable data protection laws, and take sufficient security measures to protect your personal data.
  • ‌Cross-Border Data Transfer‌: As an e-commerce business operating in Croatia, we may need to transfer certain personal information you provide to servers located in other jurisdictions where our service partners are based, to support our full range of business operations. All cross-border data transfer activities will be conducted in full compliance with the requirements of the GDPR and the Personal Information Protection Law, we will complete the corresponding legal compliance procedures including security assessment, personal information protection certification, or execution of standard contracts approved by regulatory authorities, and we will clearly inform you of the relevant information of the overseas receiving party including their name, contact method, data processing purpose, method, and scope of personal information, and obtain your separate consent before proceeding with such data transfer.
  • ‌Disclosure for Legal Compliance Requirements‌: We may disclose your personal information when we are required by law, court order, or mandatory regulatory request, to comply with our legal obligations, protect the legitimate rights and interests of our company, users, or the public, prevent fraud, and ensure the security of our website and user accounts.

We will never disclose your personal information to the public through non-legitimate channels. If there is a special need for public disclosure under your consent, we will clearly inform you of the purpose, scope, and content of the disclosure, and obtain your separate explicit confirmation in advance.

4. Your Rights Over Your Personal Information

In accordance with applicable data protection laws, you hold comprehensive and enforceable rights regarding your personal information processed by us:

  1. ‌Right to Access‌: You have the right to log into your account on our website at any time, to view, obtain a copy of your stored personal information, including your account details, order history, and the records of how we process your data. You may also send us a request to confirm the full scope of personal information we hold related to you.
  2. ‌Right to Correction‌: If you find that any of the personal information we hold about you is inaccurate or incomplete, you have the right to submit a request to us to correct or update that information. We provide convenient online editing functions in your account center for you to modify your shipping address, contact information and other content, and if you require assistance with correcting other information, our support team will respond to your request within 7 working days after verification of your identity.
  3. ‌Right to Erasure (Right to be Forgotten)‌: You have the right to request us to delete your personal information under circumstances including but not limited to the personal information no longer being necessary for the original collection purpose, you withdraw your consent for data processing, or our data processing activities no longer comply with applicable legal regulations. We will review and process your deletion request in a timely manner in accordance with legal provisions, except for the information we are required to retain to fulfill legal statutory obligations such as tax and commercial document retention requirements.
  4. ‌Right to Withdraw Consent‌: You have the full right to withdraw the consent you previously granted to us for processing your personal information at any time. You can unsubscribe from our marketing emails by clicking the “unsubscribe” link in all our marketing messages, or contact our support team to adjust the scope of authorization you granted to us. Withdrawing your consent will not affect the legality of the data processing activities we have completed based on your consent before the withdrawal.
  5. ‌Right to Data Portability‌: You have the right to request us to transfer the personal information you provided to us, in a structured, commonly used, machine-readable format, to you or a third-party data controller you designate, where technically feasible.
  6. ‌Right to Object‌: You have the right to object to our processing of your personal information for direct marketing purposes, or to the processing activities that are based on our legitimate interests, under the conditions specified by applicable data protection laws.
  7. ‌Right to Lodge a Complaint‌: If you believe that our processing of your personal information has violated applicable data protection laws and infringed your legitimate rights and interests, you have the right to lodge a complaint with the competent data supervisory authority in your local jurisdiction, in addition to contacting us first to resolve your concerns.

We will not charge any unreasonable fees for processing your reasonable user rights requests. Before handling your request, we may take necessary steps to verify your identity, to ensure that the requester is the legal subject corresponding to the relevant personal information, to prevent unauthorized data access.

5. Data Storage and Security Protection Measures

We store your personal information in encrypted, secure servers located in regions that comply with applicable data protection regulatory requirements. We only retain your personal information for the period necessary to fulfill the purposes specified in this Privacy Policy, including the period required to complete the product transaction you ordered, resolve potential disputes, and comply with statutory data retention requirements under applicable laws. After the retention period expires, we will delete or anonymize your personal information in a secure, irreversible manner.

We implement comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, destruction, or leakage:

  • All sensitive personal information including payment information and contact details is encrypted using industry-standard AES-256 encryption technology during transmission and storage.
  • We have established strict access control and permission management mechanisms, only authorizing the minimum number of employees who need to process the relevant data to perform their job duties to access your personal information, and all access operations are fully logged for audit traceability.
  • We deploy real-time security monitoring, intrusion detection, and regular security audit systems on our website infrastructure, and conduct regular data backup and disaster recovery drills, to effectively prevent network security risks such as data breaches and hacker attacks.
  • All our employees receive regular professional privacy protection training, and are bound by strict non-disclosure agreements, to ensure that they fully comply with our data protection rules in the course of their work.

In the unlikely event of a personal information security incident that leads to the leakage of your personal data, we will immediately activate our emergency response mechanism, take effective remedial measures, notify you of the relevant situation of the incident through appropriate channels as soon as possible in accordance with legal requirements, and report the situation to the competent regulatory authority as required.

6. Updates to This Privacy Policy

We may revise and update this Privacy Policy in due course to adapt to changes in our business operations, new product and service features, updates to applicable legal and regulatory requirements, or adjustments to user feedback mechanisms. When we make changes to this Privacy Policy, we will publish the updated version on our www.pro-tehna.com website, prominently mark the effective date of the new version, and notify you through appropriate channels such as website pop-up reminders or notification emails before the revised policy takes effect.

For material changes that significantly affect your rights related to personal information, we will obtain your explicit separate consent before the new policy is applied. Your continued use of our website and shopping services after the effective date of the updated Privacy Policy will be deemed that you fully understand and agree to the content of the revised policy.

7. Minors Protection

Our e-commerce website is a platform that sells gardening products intended for use by adult users. We do not intentionally collect personal information from minors under the age of 16. If you are a minor, please do not provide any personal information to our website without the prior consent and guidance of your parent or legal guardian. If we discover that we have accidentally collected personal information of a minor without verified parental consent, we will take immediate measures to delete the relevant information completely. If you believe we have collected information from a minor, please contact us promptly.

8. Contact Information

If you have any questions, comments, complaints, or requests related to this Privacy Policy, or our personal information processing activities, you may contact PRO-TEHNA d.o.o. using the following details:

  • ‌Company Name‌: PRO-TEHNA d.o.o.
  • ‌Address‌: Maksimirska cesta 64, 10000 Zagreb, Croatia
  • ‌Email‌: lumiq@pro-tehna.com
  • ‌Phone‌: +385 98 968 8384

We will respond to your inquiry or request as soon as possible after verifying your identity, generally within 15 working days, to resolve any data protection related issues you may have.